Man and Van Putney Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Putney provides man and van, removal, collection, delivery and related services within the United Kingdom. By making a booking, using our services, or allowing work to commence, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means the removal and transport service trading as Man and Van Putney.

1.2 "Customer" means the individual, company or organisation that requests, books or pays for the services.

1.3 "Services" means any removal, man and van, transport, delivery, loading, unloading, packing, storage, or related services provided by the Company.

1.4 "Goods" means any items, property, furniture, equipment, personal belongings, boxes, and other objects handled, transported or stored by the Company on behalf of the Customer.

1.5 "Service Address" means any collection, delivery or work address at which the Services are to be carried out.

1.6 "Agreement" means the contract formed between the Company and the Customer subject to these Terms and Conditions.

2. Scope of Services

2.1 The Company provides man and van and removal services for domestic and commercial Customers, including loading, transportation and unloading of Goods between addresses in the UK, with a focus on Putney and surrounding areas.

2.2 The specific scope of each job, including the number of staff, vehicle size, start time, addresses, and any additional services, will be agreed at the time of booking based on the information provided by the Customer.

2.3 The Company reserves the right to refuse to transport any Goods that are illegal, dangerous, inadequately packed, excessively heavy, unhygienic, or that in the reasonable opinion of the Company could pose a risk to staff, vehicles, property or other Goods.

3. Booking Process

3.1 Bookings may be made by the Customer using the Company's accepted communication methods, subject to availability. A booking is not confirmed until the Company has acknowledged the details and, where required, the Customer has paid any deposit requested.

3.2 The Customer must provide accurate and complete information when making a booking, including:

(a) Full collection and delivery addresses and any additional stops or access details.

(b) A clear description of the Goods, approximate volume or number of items, and any particularly heavy, fragile or high-value items.

(c) Details of access restrictions such as stairs, lifts, narrow doorways, parking limits, or distance from parking to the property.

(d) Preferred date and time, and any time constraints or deadlines.

3.3 Quotations and estimated times are based on the information supplied by the Customer. If the information is incomplete or inaccurate, the Company may adjust the price, resources or schedule accordingly. This may result in additional charges.

3.4 The Customer is responsible for securing parking or any permits required at all Service Addresses. Waiting time or parking fines incurred due to lack of suitable parking may be charged to the Customer.

4. Quotations and Pricing

4.1 Quotations may be provided as hourly rates or fixed prices, depending on the nature and scope of the job. The basis of the quotation will be stated at the time of booking.

4.2 Hourly rate jobs are charged from the agreed start time or from arrival at the first Service Address, whichever is earlier, until completion of the job or return to base where specified.

4.3 Fixed price quotations are provided on the assumption that:

(a) The Customer's description of the Goods and access is accurate.

(b) The work can be carried out during normal working hours unless otherwise agreed.

(c) There are no unexpected delays outside the Company's control.

4.4 Additional charges may apply for:

(a) Extra items or increased volume not disclosed at the time of quotation.

(b) Delays caused by the Customer or third parties, including waiting for keys or paperwork.

(c) Poor access, long carrying distances, or additional floors/stairs not mentioned at booking.

(d) Out-of-hours work, bank holidays or urgent same-day requests where agreed.

5. Payments

5.1 The Company will confirm accepted payment methods at the time of booking. The Customer agrees to pay all charges in accordance with the agreed terms.

5.2 For most domestic removals and man and van services, payment is required in full on completion of the job unless otherwise agreed in writing prior to the service date.

5.3 The Company reserves the right to request a deposit or full prepayment, particularly for larger moves, long-distance work, or commercial contracts.

5.4 If payment is not made when due, the Company may:

(a) Refuse to commence or continue with the Services.

(b) Retain possession of some or all Goods until full payment is received.

(c) Charge reasonable interest and administration fees on overdue amounts.

5.5 All prices are quoted exclusive of any applicable taxes or charges imposed by authorities, unless expressly stated otherwise. Any such amounts will be payable by the Customer.

6. Cancellations and Changes

6.1 If the Customer wishes to cancel or reschedule a booking, they must notify the Company as soon as possible using an accepted communication method.

6.2 The following cancellation terms will normally apply, unless otherwise agreed in writing:

(a) Cancellations made more than 7 days before the agreed service date: no cancellation fee, and any deposit may be refundable at the Company's discretion.

(b) Cancellations made between 7 days and 48 hours before the agreed service date: the Company may retain part or all of any deposit and may charge up to 50 percent of the quoted price.

(c) Cancellations made less than 48 hours before the agreed service date or on the day of service: the Company may charge up to 100 percent of the quoted price.

6.3 Where the Customer wishes to amend the booking, including changes to date, time, addresses, or volume of Goods, this will be subject to availability and may result in revised pricing.

6.4 If the Company is unable to perform the Services on the agreed date and time due to circumstances beyond its reasonable control, it may offer an alternative date or time. The Company will not be liable for any consequential loss or costs arising from such rescheduling.

7. Customer Responsibilities

7.1 The Customer is responsible for:

(a) Ensuring that Goods are properly packed, secured and ready for transport unless packing services have been expressly agreed.

(b) Removing all contents from drawers, cupboards and appliances where appropriate, unless otherwise agreed.

(c) Disconnecting and preparing appliances, such as washing machines and fridges, in accordance with manufacturer guidelines.

(d) Providing correct and complete addresses, access details and contact information.

(e) Ensuring that a responsible person is present at collection and delivery addresses to direct the work and confirm that the Services have been completed.

7.2 The Customer must not ask staff to carry out services that are unsafe, illegal, or outside the scope of the agreed work. The Company reserves the right to decline such requests.

8. Access, Parking and Delays

8.1 The Customer must ensure that adequate access is available at all Service Addresses, including suitable parking for the vehicle and safe access to the premises.

8.2 Any parking charges, tolls, congestion charges or fines directly incurred during the provision of the Services due to circumstances at the Service Address may be charged to the Customer.

8.3 The Company is not liable for delays caused by traffic, road closures, adverse weather, accidents, breakdowns, restricted access, or other factors outside its reasonable control. In such cases, the Company will make reasonable efforts to complete the work as soon as practicable.

9. Liability for Loss or Damage

9.1 The Company will exercise reasonable care and skill in handling and transporting the Goods. However, the Company’s liability for loss or damage is subject to the terms of this Agreement.

9.2 The Company will not be liable for:

(a) Loss or damage arising from inadequate or improper packing by the Customer.

(b) Loss of or damage to any items of a fragile or delicate nature not properly protected.

(c) Damage to furniture or Goods where they could not reasonably be moved without risk of damage due to size, weight, access constraints or construction.

(d) Loss of data or software from computers, phones or electronic devices.

(e) Indirect, consequential or economic loss including loss of profit, loss of use, or loss of opportunity.

9.3 The Customer is encouraged to arrange suitable insurance cover for high-value items or where additional protection is required. The Company does not provide valuation advice.

9.4 Any visible loss or damage to Goods or property must be reported to the Company as soon as reasonably possible, and in any event within 48 hours of completion of the Services. Failure to notify within this timeframe may affect the ability to investigate and may limit the Company’s liability.

9.5 The Company’s total liability for loss of or damage to Goods in any single job shall not exceed a reasonable sum, having regard to the value of the Goods and the price paid for the Services, unless otherwise expressly agreed in writing.

10. Excluded Items

10.1 The Company does not accept responsibility for, and may refuse to transport, the following items unless expressly agreed in advance:

(a) Cash, securities, precious metals, jewellery, or valuable collections.

(b) Perishable or temperature-sensitive goods.

(c) Hazardous materials, including but not limited to flammable liquids, explosives, chemicals, gas cylinders, paints or solvents.

(d) Livestock, pets or other living creatures.

10.2 If any such items are transported without the Company’s knowledge, the Company will not be liable for any loss or damage arising.

11. Property Damage

11.1 The Company will take reasonable care to avoid damage to the Customer’s property, including buildings, fixtures and fittings.

11.2 The Company is not responsible for normal wear and tear or for damage that arises where items must be manoeuvred through tight spaces, narrow staircases, or awkward access, if the Customer has been advised of the risk and wishes for the work to proceed.

11.3 Any alleged damage to property must be notified to the Company in writing as soon as reasonably practicable, and supported with reasonable evidence.

12. Waste and Disposal Regulations

12.1 The Company is committed to complying with applicable UK waste and environmental regulations. The Customer must not request the Company to dispose of waste in an unlawful manner.

12.2 Where the Services include removal of unwanted items, furniture or other materials for disposal or recycling, the Customer confirms that they have the right to dispose of those items and that they are not hazardous or prohibited waste.

12.3 The Company may decline to remove or dispose of items classed as hazardous, controlled or regulated waste, or may require additional charges to cover lawful disposal.

12.4 The Customer agrees not to conceal waste or prohibited items within bags, boxes or furniture. If such items are discovered, the Company may refuse to transport or dispose of them and may charge reasonable costs incurred.

13. Complaints

13.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, remedied.

13.2 Complaints regarding service quality, conduct of staff, or alleged loss or damage should be submitted with clear details, including dates, addresses, and evidence such as photographs where relevant.

14. Data Protection

14.1 The Company will collect and use personal information provided by the Customer for the purposes of arranging and delivering the Services, processing payments, and maintaining records as required for legal and operational reasons.

14.2 The Company will take reasonable steps to keep personal data secure and will only share it with third parties where necessary to perform the Services or where required by law.

15. Termination

15.1 The Company may terminate or suspend the Agreement immediately if the Customer:

(a) Fails to pay any amount when due.

(b) Behaves abusively, threatens staff, or creates an unsafe working environment.

(c) Requests unlawful or unsafe activities.

15.2 In the event of termination, the Customer will remain liable for all charges incurred up to the point of termination and for any additional reasonable costs arising.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any Agreement between the Company and the Customer are governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.

17. General Provisions

17.1 No waiver by the Company of any breach of these Terms and Conditions shall be considered as a waiver of any subsequent breach.

17.2 If any provision of these Terms and Conditions is found by a court to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17.3 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior understandings or agreements, whether written or oral.

17.4 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the relevant Services.



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Best quality and price on the Market

Unlike many other removal companies, we consider ourselves a customer friendly company. We believe in providing our clients with the best quality of man and van Putney at the best prices. All our team members are experts in packing and moving of goods. We listen to you requirements keenly and then design a package that suits your needs. We value you as our client and aim to help you keep the costs low. If you would like to chat with us about your relocation plans then call us now. We will also offer you a free quote with no obligation to buy.

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Putney Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 352 Upper Richmond Rd
Postal code: SW15 6TL
City: London
Country: United Kingdom

Latitude: 51.4629950 Longitude: -0.2252280
E-mail:
[email protected]

Web:
Description: Get our amazing man and van services in Putney, SW15 at discounted prices. Our services are the most cost-efficient in the area. Book them now.
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