Man and Van Putney Privacy Policy

This Privacy Policy explains how Man and Van Putney collects, uses, shares, and protects personal data relating to its customers and prospective customers. It applies to all individuals using Man and Van Putney services within the Putney area and surrounding localities, regardless of the method by which they contact us or provide their information.

Who We Are

Man and Van Putney provides transport, removals, and related services to residential and business customers. For the purposes of the UK General Data Protection Regulation and the EU General Data Protection Regulation where applicable, Man and Van Putney is the data controller in respect of personal data collected and processed in connection with its services.

Scope of This Policy

This policy applies to all personal data we process about Man and Van Putney customers and potential customers in the Putney area. It covers data collected when you request a quotation, make a booking, communicate with us, visit our website, or otherwise interact with our services.

Personal Data We Collect

We collect only the personal data that is necessary for the provision and administration of our services. This may include the following categories of personal data:

Identity details such as name, title, and, where relevant, business or company name. Contact details such as address, collection and delivery addresses, area, email address, and any additional contact information you choose to provide. Service-related details such as the type of service requested, dates and times of bookings, inventory or description of items to be moved where needed for quotation and planning, access details to properties, and any specific instructions you provide. Transaction information relating to quotations, invoices, payments, and payment status. Communication records such as enquiries, complaints, feedback, and any correspondence with us. Technical and usage data relating to interactions with our website or digital services, such as IP address, browser type, and basic analytics information, where this is collected.

How We Collect Personal Data

We collect personal data in a variety of ways, including when you contact us by phone or other communication channels to request information, a quotation, or to make a booking. We receive personal data when you complete online forms or provide details through our website or other online tools. We may also obtain data when you interact with us on social platforms, respond to marketing communications, or participate in surveys and feedback exercises. In some cases, we may receive your details from third parties who are arranging services on your behalf, such as estate agents or relocation coordinators, where they are authorised to share that information.

Lawful Bases for Processing

We process personal data only when we have a lawful basis to do so under data protection law. The main lawful bases we rely on are:

Contract: We process data as necessary to enter into and perform a contract with you, including providing quotations, confirming and delivering services, handling payments, and communicating about your booking. Legal obligation: We may process data to comply with legal and regulatory requirements, such as tax record-keeping, accounting, and responding to lawful requests from authorities. Legitimate interests: We may process data where it is necessary for our legitimate business interests, provided that your rights and freedoms do not override those interests. This includes managing our operations, improving and developing our services, preventing fraud and misuse, and maintaining appropriate business records. Consent: In some circumstances, we may rely on your consent, for example for certain types of direct marketing communications. Where we rely on consent, you may withdraw it at any time.

How We Use Personal Data

We use personal data to provide and manage our services, including processing quotations and bookings, planning and carrying out removals and transport, and ensuring that your instructions are followed. We also use data to communicate with you about your requests, respond to enquiries, and handle complaints or disputes.

We may use data to improve our services and customer experience, conduct internal analysis, train staff, and maintain the security and integrity of our systems. Where permitted, we may use contact details to send relevant service information or marketing communications about our services. You can opt out of marketing communications at any time.

Use of Processors and Sharing of Data

We may share personal data with selected third parties who act as data processors on our behalf. These may include payment processing providers who handle card or electronic payments, IT and hosting providers who support our website, booking tools, and data storage, and communication service providers that enable us to send messages and manage enquiries.

We ensure that processors are subject to appropriate contractual and security obligations and that they only process personal data on our documented instructions. We may also share data with professional advisers such as accountants or legal advisers, and with public or regulatory authorities where required by law or to protect our legitimate interests, for example in relation to fraud, security incidents, or legal claims.

We do not sell personal data to third parties.

International Transfers

Where personal data is processed or accessed outside the United Kingdom or the European Economic Area by our processors or service providers, we take steps to ensure that an adequate level of protection is in place. This may include the use of standard contractual clauses or reliance on other safeguards recognised under data protection law.

Data Retention

We retain personal data only for as long as is reasonably necessary for the purposes for which it was collected, including for the purposes of satisfying legal, accounting, or reporting requirements. The specific retention period may vary depending on the nature of the data and the context of our relationship with you.

Typically, we will retain basic customer and transaction records for a period required under tax and accounting laws and for limitation periods applicable to potential legal claims. At the end of the relevant retention period, we will either securely delete or anonymise the data so that it can no longer be associated with you.

Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or damage. These measures include limiting access to personal data to staff and processors who have a business need to know and who are subject to confidentiality obligations.

While we use reasonable safeguards, no transmission of information over the internet can be guaranteed as completely secure. You should take your own precautions to protect your personal information when sending it to us.

Your Data Protection Rights

You have a number of rights under data protection law in relation to your personal data. Subject to certain conditions and exceptions, these include:

Right of access: You can request a copy of the personal data we hold about you and information about how we process it. Right to rectification: You can ask us to correct or complete inaccurate or incomplete personal data. Right to erasure: You can request the deletion of your personal data where there is no lawful reason for us to continue processing it. Right to restriction: You can ask us to suspend processing of your data in certain circumstances, for example while we verify its accuracy. Right to data portability: You can request that we provide your personal data in a structured, commonly used, and machine-readable format, and that we transmit it to another controller where technically feasible. Right to object: You can object to processing based on our legitimate interests, and you can always object to direct marketing. Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

Exercising Your Rights

If you wish to exercise any of your data protection rights, you should contact us and provide sufficient information to verify your identity and understand your request. We will respond within the timeframes required by law and will not normally charge a fee unless your request is manifestly unfounded or excessive.

If you are not satisfied with how we handle your personal data or respond to your requests, you also have the right to lodge a complaint with your local data protection supervisory authority.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The most current version will always apply to our processing of your personal data. We encourage you to review this policy periodically to stay informed about how we protect your information.



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Best quality and price on the Market

Unlike many other removal companies, we consider ourselves a customer friendly company. We believe in providing our clients with the best quality of man and van Putney at the best prices. All our team members are experts in packing and moving of goods. We listen to you requirements keenly and then design a package that suits your needs. We value you as our client and aim to help you keep the costs low. If you would like to chat with us about your relocation plans then call us now. We will also offer you a free quote with no obligation to buy.

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Putney Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 352 Upper Richmond Rd
Postal code: SW15 6TL
City: London
Country: United Kingdom

Latitude: 51.4629950 Longitude: -0.2252280
E-mail:
[email protected]

Web:
Description: Get our amazing man and van services in Putney, SW15 at discounted prices. Our services are the most cost-efficient in the area. Book them now.
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