Terms and Conditions for Man And Van Putney Services

These terms and conditions set out the basis on which Man And Van Putney provides moving, collection, delivery, and related transport services to customers in the UK. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before placing an order. They are designed to clarify responsibilities, protect both parties, and ensure that each man and van service in Putney is delivered fairly, safely, and efficiently.

In these terms, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the customer or the person making the booking. These terms apply whether the job involves a single item, several items, local transport, or a larger domestic or commercial move. They also apply to any add-on services agreed in writing, including loading, unloading, dismantling, reassembly, or waiting time.

These conditions do not replace any statutory rights you may have under UK consumer law. If any provision of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply. We may update these terms from time to time, and the version in force at the time of your booking will normally govern that job. When we refer to the Putney man and van service, we mean any transport or labour service supplied under these terms, regardless of the collection or delivery location.

1. Booking Process

Bookings may be made by telephone, email, online form, or any other channel we make available. A booking is only confirmed once we have accepted the job, agreed the date and time, and, where applicable, received any required deposit or written confirmation from you. A quotation is not automatically a confirmed booking and may be subject to review if the job details change.

You must provide accurate information when requesting a quote or booking a man and van in Putney service. This includes, where relevant, the collection and delivery addresses, property access details, item descriptions, parking restrictions, floor levels, lift availability, item dimensions, weight estimates, and any special handling requirements. We rely on the information you provide when calculating labour, vehicle size, timing, and price.

If the details you provide are incomplete or inaccurate, we may revise the quotation, adjust the service arrangement, or refuse to proceed if the job cannot be completed safely or lawfully. You are responsible for ensuring that goods are ready for collection at the agreed time. Delays caused by incorrect information, restricted access, or unprepared items may result in additional charges.

2. Service Scope and Customer Responsibilities

Our services may include loading, transportation, unloading, and basic handling of items as agreed in advance. Unless expressly included, we do not provide specialist packing, disconnection of appliances, electrical work, plumbing work, or wall mounting. If such tasks are required, you must ensure that any necessary specialist assistance is arranged separately and lawfully.

You must ensure that all items handed to us are lawful to transport, properly declared, and fit for carriage. You are responsible for removing personal data from devices and for securing fragile or valuable items unless we have expressly agreed to pack them. If you request that our team handle fragile, antique, high-value, or unusually heavy goods, you accept that such items may require additional care, time, equipment, or insurance arrangements.

We may refuse to move items that are unsafe, illegal, improperly packaged, or beyond the agreed scope of the job. This includes hazardous goods, prohibited substances, live animals, and items that require special licences or permits unless specific written agreement has been obtained. In all cases, our team may stop work if continuing would create a safety risk or put us in breach of the law.

3. Timing, Access, and Delays

Estimated arrival times are provided in good faith but are not guaranteed unless we have expressly agreed a fixed time slot in writing. Traffic, weather, operational constraints, prior jobs, parking difficulties, and access issues may affect arrival or completion times. We will use reasonable efforts to keep you informed if delays occur.

You must ensure suitable access for the vehicle and our team. This includes arranging parking permissions where needed, providing building access, and ensuring that stairways, corridors, and loading areas are usable. If we are unable to park or access the property safely, or if our team is required to wait because access is not ready, we may charge waiting time, redelivery costs, or other reasonable additional expenses.

Where a delay is caused by your act or omission, including late readiness of goods or failure to provide access, we may reschedule the job or continue waiting at our discretion. Any extra time spent on site may be charged at the applicable rate. If the delay becomes excessive, we may treat the job as cancelled and apply the cancellation terms below.

4. Pricing and Payments

Prices may be quoted as fixed fees, hourly rates, minimum charges, or a combination of these, depending on the job type and the information supplied. Unless stated otherwise, quotations are based on a normal working environment, reasonable access, and the quantities and descriptions provided at the time of booking. The final price may change if the scope of work changes.

Additional charges may apply for waiting time, stair carries, long carries, congestion, parking charges, tolls, congestion-related costs, packing materials, out-of-hours work, extra labour, short-notice changes, or the handling of unusually heavy, awkward, or additional items. Any material increase in the scope of work should be agreed with you where possible before the extra work is carried out.

Payment is due in accordance with the terms stated in the quotation or booking confirmation. We may require a deposit, part payment, or full payment in advance, particularly for larger jobs or short-notice bookings. Unless otherwise agreed, payment must be made promptly upon completion of the service. Failure to pay on time may result in additional administration costs, interest where permitted by law, and recovery action.

We accept payment by the methods we specify at booking or invoicing stage. Any bank charges, chargeback fees, or failed payment costs caused by your payment provider may be passed on to you where lawful. Title to goods does not transfer to us, but our right to recover sums due remains in full until payment has been received.

Invoices must be paid in full without set-off, withholding, or deduction unless required by law. If you dispute an invoice, you should raise the issue promptly and in good faith, providing supporting details. Undisputed amounts remain payable by the original due date even if part of the invoice is under review. Repeated late payment may lead us to decline future bookings with the Putney man and van team.

5. Cancellations and Amendments

You may cancel or amend a booking by notifying us as soon as possible. The amount payable on cancellation depends on the notice provided, the resources already allocated, and whether the vehicle or team has already been dispatched. If we have reserved time, staff, or equipment for your job, we may charge a cancellation fee that reflects our reasonably incurred losses.

For short-notice cancellations, including where cancellation occurs after the team has departed or arrived on site, a substantial portion of the agreed fee may be charged. If you are not present at the agreed time, refuse access, or fail to make the goods available, this may be treated as a late cancellation or a wasted journey. Any non-refundable deposit may be retained to the extent permitted by law.

Where you request an amendment, we will try to accommodate it, but changes are subject to availability and may affect price, timing, and vehicle size. If the revised job is materially different from the original booking, we may issue a new quotation or refuse the amended job. In exceptional circumstances, we may cancel or reschedule a booking if required for operational, safety, legal, or weather-related reasons. If we do so, we will use reasonable efforts to offer an alternative time.

6. Liability and Damage

We will take reasonable care when handling your items, but our liability is limited to the extent permitted by law. We are not responsible for pre-existing damage, inherent defects, weak packaging, or damage caused by goods that are unsuitable for transport. You are responsible for ensuring that items are adequately packed, secured, and identified as fragile where applicable.

Except where prohibited by law, we are not liable for indirect, consequential, or economic losses such as loss of profit, business interruption, or missed opportunities. We do not accept responsibility for damage caused by circumstances beyond our reasonable control, including adverse weather, road closures, accidents involving third parties, or acts of public authorities. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

If an item is lost or damaged while in our care, you must notify us as soon as reasonably possible and in any event within a reasonable period after the service is completed. You should retain all packaging and provide photographs or other evidence if requested. Any claim will be assessed based on the circumstances, the condition of the item, and any agreed insurance or declared value arrangements. Our maximum liability, where lawful, will not exceed the amount paid for the specific service giving rise to the claim or any lower amount required by applicable law.

7. Insurance and Declared Value Items

We may maintain suitable insurance cover for our operations, but insurance is not a guarantee that every loss will be compensated in full. If you intend to move items of unusual value, sentimental significance, or specialist nature, you should tell us in advance and consider arranging additional cover. Any stated value must be truthful and supported where necessary.

We may decline to transport items that require specialist insurance, temperature control, climate management, or security arrangements beyond our normal service. If we agree to carry such items, any special handling instructions must be provided in writing. Failure to disclose value, fragility, or special conditions may affect any claim and may limit recovery where the law allows.

Customers remain responsible for insuring goods not carried under any declared-value or agreed cover arrangement. Our role is to provide transport and handling in accordance with the agreed booking, not to guarantee against every possible risk. You should also ensure that household, contents, or business insurance remains adequate during the move.

8. Waste Regulations and Prohibited Waste

Where the job includes removal or disposal of waste, all waste handling must comply with applicable UK waste laws and environmental rules. We will only remove waste if it has been agreed in advance and if we are legally able to handle it. The customer must accurately describe the waste type, volume, and any special risks before booking the service.

We do not accept responsibility for waste that has not been correctly identified. Hazardous waste, electrical items, chemicals, paint, oils, gas cylinders, clinical waste, asbestos, contaminated materials, and other regulated items may require specialist treatment or separate licensed disposal. If such items are presented without prior agreement, we may refuse collection and may charge for wasted attendance.

Where waste is removed as part of the service, you acknowledge that we may need to follow duty-of-care requirements, segregation rules, transfer note procedures, and disposal arrangements at licensed facilities. You agree to provide truthful information and not to conceal restricted materials within general waste. If you do so, you may be responsible for any resulting fines, disposal costs, remediation expenses, or claims arising from breach of waste regulations.

We reserve the right to request evidence that items are lawful to dispose of and to refuse any load we reasonably believe would breach environmental or licensing requirements. If the service involves Man And Van Putney waste removal, it remains your responsibility to ensure that the waste does not include prohibited substances unless expressly agreed and lawfully permitted.

9. Customer Conduct and Site Safety

We expect all customers, occupants, and representatives to treat our staff with respect and to maintain a safe working environment. Our team may stop work if they are subjected to abuse, threats, harassment, discrimination, or unsafe conditions. If police, security, or building management intervene and prevent the job from continuing, you may still be charged for time already spent.

You must keep children, pets, and bystanders away from loading areas where possible and ensure that pathways are clear. If our team is asked to move items through cramped or obstructed spaces, or to carry out work in conditions that are unsafe, we may decline part of the job or charge extra where the work can still be done safely. Any change to the environment after booking may affect the price and completion time.

10. Complaints and Dispute Handling

If you are dissatisfied with any part of the service, you should notify us promptly with clear details so that we can investigate. We may ask for photographs, documents, or other evidence. Our aim is to resolve issues fairly and efficiently without unnecessary escalation. A complaint does not remove your obligation to pay any undisputed sums due.

Where a dispute cannot be resolved informally, the parties should first attempt to settle matters through reasonable written communication. Nothing in these terms prevents either party from seeking legal remedies where appropriate. However, both sides are encouraged to minimise losses and take reasonable steps to avoid making a dispute worse.

11. Governing Law

These terms and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales shall have non-exclusive jurisdiction over any dispute, meaning either party may bring proceedings in the appropriate courts where permitted by law. If you are a consumer, you may also benefit from mandatory rights and protections that cannot be excluded by contract.

By using our man and van service in Putney, you confirm that you have read, understood, and accepted these terms and conditions. They form the basis of the agreement between you and us for the relevant booking and are intended to operate fairly alongside applicable consumer, transport, and waste legislation in the UK.